Last updated: July 20, 2026
Return Request Window
Contact us within 30 days of delivery if you want to request a return. Returns must be approved before they are sent. Use the contact form and include your order number and reason for the request.
Return Condition
Eligible items must be unused, unworn, undamaged and returned with their original packaging and included accessories. For hygiene and safety, earrings that show signs of wear cannot be accepted.
Personalized and Custom Items
Personalized, engraved, made-to-order or otherwise customized items cannot be returned for a change of mind. This does not affect support for an item that arrives damaged, defective or materially different from the order.
Damaged, Defective or Incorrect Items
Contact us promptly after delivery and include clear photographs of the item, packaging and shipping label. If the issue is confirmed, we will provide the appropriate replacement, return or refund solution.
Return Shipping
Return instructions and the return destination are provided after approval. Do not send a parcel to an address shown on the original package without confirmation. Return shipping for a change of mind is normally the customer’s responsibility. If we confirm that an item is defective or incorrect, we will explain the available shipping solution.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank or payment-provider processing times vary. Original shipping charges and destination customs fees are not refundable unless required by law or the return results from our error.
Order Cancellations
Contact us as soon as possible. We will try to cancel an order that has not entered packing or shipment. Once dispatched, the order must follow the return process.
Your rights under applicable consumer law are not limited by this policy.