How to Track a Shipment
When your order is dispatched with tracking, we send the tracking link or number to the email address used at checkout. The carrier may need a short time after dispatch to display the first scan.
Tracking Has Not Updated
International tracking can pause while a parcel moves between carrier networks or passes through customs. If there has been no update for an extended period, use the contact form and include your order number so customer care can review the shipment.
Delivery Issues
If tracking shows delivered but the parcel is missing, first check the delivery address, household members, reception area and local carrier. Contact us promptly if you still cannot locate it.