Order Processing
After you place an order, we send a confirmation email to the address used at checkout. Processing begins after payment is confirmed and includes product preparation, quality checking and packing. Processing time can vary by product, option and order volume.
Shipping Destinations and Cost
Available destinations and shipping methods are shown during checkout. Shipping cost, if any, is calculated according to the destination, service and order. If a destination or method cannot be selected at checkout, contact customer care before ordering.
Delivery Estimates
Delivery time is the combined processing and transit time. Estimates are not guarantees and can be affected by customs, local postal networks, public holidays, weather and other carrier delays. Please allow additional time for remote areas or peak seasons.
Tracking
When a shipment includes tracking, the tracking link or number is sent by email after dispatch. Tracking may take a short time to show the first carrier scan. If tracking has not updated for an extended period, contact us with your order number.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes or customs fees set by the destination country. Unless checkout states otherwise, these charges are the recipient’s responsibility and are not included in the product price.
Address Accuracy
Please check the recipient name, address, postal code and telephone number before submitting your order. Contact us immediately if you notice an error. Once an order has shipped, an address change may not be possible.
Delayed, Lost or Damaged Parcels
If a parcel is significantly delayed, arrives damaged or appears lost, use the contact form. Include your order number and relevant photographs for damage claims so we can review the issue with the carrier.